What should improve in your control room?
A new system, an existing system or a specific integration question: briefly describe your situation. A short description helps us prepare the first conversation technically.
Simone or Emanuele will get back to you personally, usually within one working day.01 After you send it
What happens next.
No ticket, no queue. Three steps to the first conversation.
We read your enquiry
Simone or Emanuele reads your details personally, with your systems and your goal in mind.
We get in touch
By email or phone, whichever suits you, and clarify open questions about system, version and timeframe.
We prepare the conversation
So that the first conversation has technical substance: with your subsystems, interfaces and requirements on the table.
02 Location
E&S Rose GmbH in Buchs AG.
Heinrich Wehrli-Strasse 29
5033 Buchs AG · Switzerland
+41 78 784 68 09 · info@es-rose.ch
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Questions
Before your enquiry.
What should the enquiry contain?
What is already in place, what should change and by when. Manufacturers and versions of the systems, the number of sites and workstations and open issues are helpful.
We have a fault during operation. What should we do?
Call +41 78 784 68 09. For existing support agreements, the agreed reporting channels and availability apply.
Do you also look after systems you did not install yourselves?
Yes. We start with a system check of version, documentation, interfaces and open issues, and then agree how to proceed.